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Understanding your customers’ exposure to and interaction with your products and brands is a vital part of your role in eCommerce. Without access to the right metrics, it is incredibly difficult to know which actions to take to deliver a frictionless experience for your customers.

Retailers now need the right technology, systems and processes in place that point to profitable strategies and actions to maximise gains in AOV, Lifetime Value and Customer Satisfaction.

Download our eBook and discover:

  • 6 essential customer experience metrics to focus on this week
  • 6 actions for optimal customer experience
  • 3 retail examples of improved customer engagement and experience through effective customer-centric strategies

Written by retailers, for retailers- Download, print out and share with your colleagues to start driving transformational, customer-led conversations within your organisation.

A few of the leading retailers using DynamicAction to make faster, more profitable decisions

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“With DynamicAction’s solution, DXL will gain the ability to unify our organization by analyzing all data points across channels to deliver a personalized brand experience. By understanding and leveraging our customer’s connected behavior, DXL will be able to continue building customer loyalty by ensuring every touchpoint delivers an enhanced experience for our customer.”

Sahal Laher

Sahal Laher

Chief Digital Officer and CIO at DXL

Destination XL Group

“What struck me was that DynamicAction told me so clearly where we are missing opportunities. With any other tools on the market, it is almost impossible to narrow down where to focus, what to fix, or where we could grow more. Everything else I saw in the market was a fancy dashboard… but what do I do with that!? Data is data, results are results…. But if you can’t do anything with it, how does that help your business? DynamicAction does exactly what it says… it gets my team to action. It empowers my team to understand and grow our customers and to grow our business in ways we couldn’t imagine when we first began this partnership.” 

Jennifer Heim

Jennifer Heim

General Manager

Miles Kimball